Support

Contact
Please note that effective October 1, 2016, Quantum3D will change the support services link on the webpage. Please register with this new system for new support services.

  • Customer Service Personnel

    To Reach Quantum3D Customer Service Personnel, call:
    +1-408-600-2498
    8 AM-5 PM CST (GMT-6) weekdays,
    except on US holidays.

  • Request Support

    Sign up for our support service
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    Contact Support
  • Login to support

    Login to our support service
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    Login to Support

FAQs

Return Merchandise Authorization

Return Merchandise Authorizations (called RMAs) are used as a method of tracking hardware or system level products being returned by a customer to Quantum3D for repair service.

Quality Policy

Quantum3D’s Quality Policy reflects our strong commitment to provide high quality products and services that consistently meet or exceed the requirements of our customers.

Product Activation

Quantum3D Product Unlock Key Request Form.
This activation is supported for all versions of Vtree and Mantis versions 1.6.X and prior that use individual Mantis Client and Server license serial numbers.

Repair and Support Policy

Quantum3D’s Repair and Support Information

New Product Warranty

Quantum3D now offers a warranty period of 3 years from the date of shipment for all new IG hardware products, including IDX8000 and IDX80.

End of Life Product List

Complete list of Quantum 3D’s end of life products

Technical Services Bulletins

Up-to-date Service Bulletins on Quantum3D products


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AFOS Datasheet
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MANTIS Datasheet
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MANTIS Commander Datasheet
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IDX 8000 Datasheet
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IDX 80 Datasheet
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CatalystSE™ DBGS Datasheet
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GeoScapeSE® WWDB Datasheet
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FireFLY Datasheet
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Virtual Firearm Datasheet
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Parachute Datasheet
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Harris ImageLinks Licensing Information
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ISO 9001:2008 Certified
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IDX / MANTIS Promotion
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Facets Library
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