FAQs

Repair and Support Policy

Quantum3D now has an Extended Service Plan in place for Out of Warranty, End of Life (EOL), and Repairs beyond EOL. Quantum3D now offers availability on repairs for up to 10 years from date of original shipment. This plan applies to IDX6000 and IDX7000 systems only. Systems prior to IDX6000 are no longer supported or repaired.  Prior to EOL out of warranty IG repairs will be performed using part cost with labor quoted per repair. For out-of-warranty repairs, once we receive and review the defective unit, Quantum3D will issue you an estimate to repair the unit (or a not-to-exceed amount may be pre-authorized). If your company agrees to the repair, we require a purchase order authorizing us to repair the out-of-warranty unit. Please contact Quantum3D support if there are any questions on how to setup purchase orders for out-of-warranty products.

At EOL out of warranty repairs will be performed at a fixed rate. Please contact Quantum3D customer support for details of the service and fixed rate.

3 years after EOL out of warranty repairs will be performed at a higher fixed rate. Please contact Quantum3D customer support for details of this service and fixed rate.
Note: 3 years after EOL repairs will be done on a parts availability basis. There is no guarantee that product this old can still be repaired.